Biomedical Repair - Terms of Service

When sending in an item for service or repair, please contact our customer service department for a Service Authorization number and include a copy of completed "Service/Repair Form" or detailed description of problem/service needed. By submitting product for repair/service, customer agrees to pay all bills for repair, unless a request for estimate only is received in writing (customer will be contacted for further authorization). Customer is responsible for shipping merchandise pre-paid to our service facility and will be billed accordingly for return freight charges.

Warranty Repair
Our standard warranty for reconditioned equipment is 1 year from date of purchase, parts and labor only, unless otherwise stated. All products under warranty must be shipped pre-paid to our service facility and will be returned freight C.O.D.

Shipping
All shipments are documented and carefully inspected prior to shipping. P.M.I. will ship via Express (2-3 day delivery in U.S.) unless otherwise specified. All product with a value exceeding $100.00 MUST be insured for loss/damage when shipped. P.M.I. is not responsible for lost/damaged items.

Loaned/Rental Units
Loaned/Rental units/accessories, if available, will be shipped upon request, freight C.O.D. Customer is solely responsible for the care and maintenance of the loaned/rented unit and all accessories while it is in their possession. Any loss/damages are the customers responsibility. Rental charges will be applied based on device.

Service Contracts
Progressive Medical International offers service contracts for your biomedical and EMS equipment. Please contact our sales department for pricing and quotes.